Returns & Exchanges
Returns & Exchanges
Follow the below instructions….
1. Fill in the details on the leaflet inside the parcel including your:
Order number & Order name, whether you wish to exchange and your return reason. (If this information is not included we will be unable to process your return.)
2. Email: returns@diastudios.co.uk requesting a return (Always check your junk folder for email replies). The return information will be sent to you within 2 WORKING DAYS.
(Returns are the responsibility of the customer. Parcels must be tracked or signed for. Adding a return address to the parcel is recommended to avoid loss. Royal Mail Click & drop online Tracked 48hrs is the cheapest tracked option. Refunds are processed up to 7 working days after the return arrives at the return address.)
CUSTOMER SERVICE NOTICE: Between 19th December - 5th January Customer service will be unavailable. We are a small family business and will be spending quality time with our family over the festive period
Return policy
Festive Period Returns 🎁: We’ve extended our returns policy for the Festive Period 2025. Orders placed between 15th November - 22nd December can be returned up until 8th January 2026 for a refund back to your original payment method or exchanged. Items from the Outlet / Clearance section are only available for a refund via Giftcard.
Returns before or after the period of 15th November - 22nd December: We allow 14 days to return unused & unworn items.
To be eligible for a return or exchange, the item must be unused and in the same condition as it was when received. If it is defective or worn upon return, a refund will not be issued or a deduction for damaged goods will be taken. We advise you return in the original box. No exceptions are made for orders outside of the returns policy.
Please take care of your boots, as we cannot be held responsible for scuffs, dents or scratches upon wear.
Custom / Personalised orders
Custom and Personalised orders do not apply to this policy and a return will not be accepted.
Sales & Discounts
Items marked down as Clearance on the Outlet / Clearance section or the Perfectly Imperfect section are not refundable, however if you wish to be credited via Gift card please email within the return period to return for reimbursement via gift card.
Other info:
We are not responsible for return shipping costs. You must return your item via ROYAL MAIL tracked or signed for delivery and keep the receipt as proof of return, this will be requested from you when you email us, always remember to put a return address on your box to avoid loss. If the return is subject to custom charges these will be deducted.
If your return tracking says: 'Collected from your customer service point Bolton North DO' or ‘Retained’ then your return has arrived with us safely and will be processed within 7 working days. So there is no need to email about this unless you have not received your refund within 7 working days.
Returns contact: returns@diastudios.co.uk
(Always check your junk folder for email replies)
Refunds
Once we receive your return, we will inspect the product. We will notify you on the status of your return and refund. Refunds for eligible orders will be returned to the original payment method usually within 7 working days.
Refunds only apply to the items purchased. A refund will not be given for any added postage costs such as Express or Next day delivery shipping options. A percentage of the postage paid for us to initially ship out will be deducted from the return cost (£2) only if standard delivery was chosen, this does not apply to Express or Next day orders. If you return two or more items together (£3) will be deducted from the total refund. Upon request this amount can be discounted off your next order.
Customers whom have paid via Klarna are subject to a further 5% total deduction for Klarna fees that we paid on that transaction. Upon request this amount can be discounted off your next order. If you do not pay via Klarna you are not subject to this.
Fees will be deducted for returns outside of the return period and in most cases no refund will be given and the item returned back to you
Exchanges
Your first 2 exchanges within one order we will cover the outbound cost, but the customer is responsible for return costs as normal. However, any exchanges within the same order for the 3rd time onwards £3.99 postage must be paid for us to post out for a 3rd time
Upon purchasing from us you hereby agree with the above terms
Contact us:
Always include your order number & order name so any issues can be resolved quickly for you
General enquires: info@diastudios.co.uk
Return requests: returns@diastudios.co.uk